Market Issues

Please see the Android™ Market Help for more information from Google.

There is no charge for updates & No monthly charges

  • Neither we nor Google charges for any updates to the application on the Android Market. It is possible that you may see a message about a credit card authorization. That behavior is the market's behavior and completely outside of our control.
  • There are no additional charges for the application other than the amount you initially pay.

I returned the application but I don't see a credit on my statement yet?

  • If you returned the application within the return period, your credit card was never charged. What you likely see on your statement is an "authorization," which will never be converted to a charge and will go away from your statement in about a week. That behavior is the market's behavior and completely outside of our control.

I have already bought the application and the market is charging me again

  • Neither we nor Google charges for any updates or re-installs. It is possible that you may see a message about a credit card authorization. That behavior is the market's behavior and completely outside of our control.

  • Unfortunately, we have absolutely no control over the Android Market. Our application does not come into the picture at all until it is downloaded and installed. The actual sale and download is purely a function of how Google and your service provider work.
  • The most common cause of a failure to download is that the authorization of your credit card failed and Google Checkout has sent you an email regarding this. Please check your email. You may consider using a different credit card (external link to Google Checkout). You will not be able to install until the credit card verification has succeeded.
  • Occasionally, even though the credit card verification has not failed- it never completes. You may consider using a different credit card (external link to Google Checkout). You will not be able to install until the credit card verification has succeeded.
  • Please note that the application shows up as "Purchased" in the market even if your card authorization has not succeeded.
  • If you wish to use a different credit card, you can change the credit card information by going to https://checkout.google.com/viewWallet (external link to Google Checkout).

I have have verified that my credit card was correctly authorized but am unable to download it

  • Our application does not come into the picture in the installation or the uninstallation process. The Android Market is unreliable and downloads will often fail. If you don't succeed, please try again later. Developers are as frustrated as users in this regard. Some people have had success by clearing the internal data of the Android market. To do so, please go to Home->Settings->Applications->Manage Applications->Market. Now select "Clear Data" and "Clear Cache".

I am trying to uninstall but the uninstall is hanging

  • Our application does not come into the picture in the installation or the uninstallation process. Some people have had success by clearing the internal data of the Android market. To do so, please go to Home->Settings->Applications->Manage Applications->Market. Now select "Clear Data" and "Clear Cache".

I just bought your application and I see multiple charges?

  • We have no control over the Google market behavior. What you are likely seeing are authorizations rather than charges.
  • For example, if you just signed up for Google Checkout, Google will do a test authorization. That has nothing to do with our application. If you subsequently purchase our or another application, you will see a second authorization.
  • If you decided to keep our application, you will see a charge in about 2 days. You will also continue to see the authorization that occurred when you initially purchased the application. This authorization will not be converted to a purchase and will go away in about a week.

I had already bought the application but the market is asking me to buy it again because my phone was reset to factory settings, old one died, or I have changed my email address?

  • You will not need to buy the application again after a phone reset if you have logged in with the same account information again.
  • If you are unable to: please go ahead and buy it again. We have no way of getting you a download without buying again. Then send us an email with the name (and the Google Checkout order number) you originally bought the application under and we will cancel the previous purchase (which will refund your money). We have no control over the time lines in which Google actually credits your account but you will get an email of the cancellation.
  • If you have changed your email address, please repurchase the application and then send us an email to cancel the old purchase (and refund the money). Please include the Google Checkout order number of the previous purchase.