Uber Keyboard Troubleshooting

Über Keyboard

TalkToMe Keyboard is now Über Keyboard!

Welcome to our support page

Our goal is to make installing and using our applications as easy as possible. If you don't find the answers you are looking for, please send us an email.

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Initial Setup Help & Troubleshooting

How do I enable it?

Please see the following video:

These are the exact set of steps:

  1. Go to the home screen (that is where all the applications are)
  2. Press Menu and select settings. That will show you a menu whose first item is probably "Wireless Controls" followed by "Call settings"
  3. Scroll down and you should see the entry titled "Locale & text" (Android™ 1.x) or "Language & keyboard" (Android 2.x). It is between "Date & time" and "Search."
  4. Click "Locale & text" or "Language & keyboard". You should now see the keyboard selection menu.
  5. Select and enable the Über Keyboard. You should get a scary warning which you have to accept before the system will enable the keyboard.
  6. Now open any application such as Messaging.
  7. Do a long-touch in the input window. You should see a menu come up, one of the choices in the menu is "Input method". Select this choice.
  8. Now select Über Keyboard. That will enable the keyboard.
  9. On devices without the standard Android keyboard (Droid Eris, HTC Hero), you will also be prompted to install the alternate dictionary when you try to use the application.

I have it installed but the keyboard doesn't show up?

The keyboard needs to be enabled and selected. Please open the Über Keyboard application and follow the directions to enable the keyboard or see the video in the previous section.

It prompts me to install a dictionary application?

This happens if your phone does not have the standard Android keyboard. Über Keyboard can use the alternate dictionary that you can install from the market.

I have it installed but when I try to enable it, it says no voice recognition is available?

Not all phones (e.g., Samsung Moment in the US, HTC Hero in the UK) have Google Voice Search installed. That is a matter of the relationship between the phone vendor, the service provider and Google.  We have no way of knowing upfront as to which phone manufacturer and wireless provider combination has it installed. Über Keyboard cannot provide speech recognition without Google Voice Recognition. You can still use word suggestions with the physical keyboard and other advance features even if you cannot use the speech recognition.

Once I have enabled it, how do I select to use it?

Please follow the following steps:

  1. Open any application such as Messaging.
  2. Do a long-touch in the input window. You should see a menu come up, one of the choices in the menu is "Input method". Select this choice.
  3. Now select Über Keyboard. That will activate the keyboard. Next time onwards, it will open Über Keyboard by default. You can use the same procedure to switch between multiple keyboards.

I recently updated and now I don't see the microphone key?

This means that the standard keyboard is active. To reactivate Über Keyboard, please follow the following steps:

  1. Open any application such as Messaging.
  2. Do a long-touch in the input window. You should see a menu come up, one of the choices in the menu is "Input method". Select this choice.
  3. Now select Über Keyboard. That will activate the keyboard. Next time onwards, it will open Über Keyboard by default. You can use the same procedure to switch between multiple keyboards.

How do I manually enable the Über Keyboard by going to the settings?

Please open the Über Keyboard application and go to the "How do I use this?" option, and follow its directions.

The keyboard is verified to be enabled, but does not show up when selected?

We have had two such reports, both after a fresh install. Please do the following two steps to resolve this issue:

  1. Android is known to sometimes not let you use the keyboard that was just enabled. Please try quitting the application you were trying to use the keyboard from, and open a different application, and then try to select the keyboard again with a long touch in a text field.

  2. Reboot

The keyboard shows up but when I click on the microphone, nothing happens?

Not all phones have Google Voice Search installed. The speech part of Über Keyboard will not operate if you do not have voice recognition capability. The best way to check if you have Google Voice Search is to see if you have "Voice Search" application on your phone. Its icon is a microphone inside a red color box. If you don't have Voice Search, Über Keyboard will not operate. Please open the application from your phone's home screen for more information.

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Please see the Android Market Help for more information from Google.

There is no charge for updates & No monthly charges

  • Neither we nor Google charges for any updates to the application on the Android Market. It is possible that you may see a message about a credit card authorization. That behavior is the market's behavior and completely outside of our control.
  • There are no additional charges for the application other than the amount you initially pay.

I returned the application but I don't see a credit on my statement yet?

  • If you returned the application within the return period, your credit card was never charged. What you likely see on your statement is an "authorization," which will never be converted to a charge and will go away from your statement in about a week. That behavior is the market's behavior and completely outside of our control.

I have already bought the application and the market is charging me again

  • Neither we nor Google charges for any updates or re-installs. It is possible that you may see a message about a credit card authorization. That behavior is the market's behavior and completely outside of our control.

  • Unfortunately, we have absolutely no control over the Android Market. Our application does not come into the picture at all until it is downloaded and installed. The actual sale and download is purely a function of how Google and your service provider work.
  • The most common cause of a failure to download is that the authorization of your credit card failed and Google Checkout has sent you an email regarding this. Please check your email. You may consider using a different credit card (external link to Google Checkout). You will not be able to install until the credit card verification has succeeded.
  • Occasionally, even though the credit card verification has not failed- it never completes. You may consider using a different credit card (external link to Google Checkout). You will not be able to install until the credit card verification has succeeded.
  • Please note that the application shows up as "Purchased" in the market even if your card authorization has not succeeded.
  • If you wish to use a different credit card, you can change the credit card information by going to https://checkout.google.com/viewWallet (external link to Google Checkout).

I have have verified that my credit card was correctly authorized but am unable to download it

  • Our application does not come into the picture in the installation or the uninstallation process. The Android Market is unreliable and downloads will often fail. If you don't succeed, please try again later. Developers are as frustrated as users in this regard. Some people have had success by clearing the internal data of the Android market. To do so, please go to Home->Settings->Applications->Manage Applications->Market. Now select "Clear Data" and "Clear Cache".

I am trying to uninstall but the uninstall is hanging

  • Our application does not come into the picture in the installation or the uninstallation process. Some people have had success by clearing the internal data of the Android market. To do so, please go to Home->Settings->Applications->Manage Applications->Market. Now select "Clear Data" and "Clear Cache".

I just bought your application and I see multiple charges?

  • We have no control over the Google market behavior. What you are likely seeing are authorizations rather than charges.
  • For example, if you just signed up for Google Checkout, Google will do a test authorization. That has nothing to do with our application. If you subsequently purchase our or another application, you will see a second authorization.
  • If you decided to keep our application, you will see a charge in about 2 days. You will also continue to see the authorization that occurred when you initially purchased the application. This authorization will not be converted to a purchase and will go away in about a week.

I had already bought the application but the market is asking me to buy it again because my phone was reset to factory settings, old one died, or I have changed my email address?

  • You will not need to buy the application again after a phone reset if you have logged in with the same account information again.
  • If you are unable to: please go ahead and buy it again. We have no way of getting you a download without buying again. Then send us an email with the name (and the Google Checkout order number) you originally bought the application under and we will cancel the previous purchase (which will refund your money). We have no control over the time lines in which Google actually credits your account but you will get an email of the cancellation.
  • If you have changed your email address, please repurchase the application and then send us an email to cancel the old purchase (and refund the money). Please include the Google Checkout order number of the previous purchase.

Usage Help & FAQ

How do I use it?


Please see the following video:




After you install Über Keyboard, please open the application and follow the instructions in "HOWTO" to enable Über Keyboard. The keyboard has an additional key with a microphone symbol. Touch the microphone key to start the voice recognition engine. Alternatively, when you open the physical keyboard, a small microphone symbol will show on the bottom of the screen.
Screenshot of application in use

Using Über Keyboard with the Physical keyboard


Über Keyboard provides two enhancements to the usage of the standard physical keyboard:

  • Speech Recognition: You can press the Microphone button on the screen and talk to type much like you can do for the soft keyboard.
  • Word Suggestions: You can partially type a word and get suggestions to complete the word, similar to the soft keyboard. The Microphone button must be showing on the screen to enable word suggestions. If you don't see the microphone button, please touch in an input window to show the button.

Switching to the compact QWERTY keyboard

You can select the compact QWERTY keyboard by selecting it in the options. Different keyboards may be chosen for the landscape and portrait layouts. To type the additional characters available on the compact keyboard, you need to touch the key twice in quick succession.

Modifying the User Dictionary

We simply use the built-in Android User Dictionary.
  • To add a word to the dictionary while typing, simply do a long-press of the word in the suggestion area (left-most suggestion) and it will get added.
  • To otherwise modify the dictionary, please go the Android User Dictionary and change it. To do so, please go to Settings->Language&Keyboard or Locale&Text->User Dictionary.

Word Suggestions and Auto-corrections do not appear

  • Some phones (e.g. Eris) may not have the standard Android keyboard. In these situations, the auto-correct and word-suggestion functions will not operate until an alternate dictionary has been installed. If needed, Über Keyboard will prompt you to do so. If you have the alternate dictionary installed and do not have auto-correction, please let us know by sending us an email by selecting "Feature Request/Bug Report" option.
  • If you are using the word suggestions with the physical keyboard, the Microphone button must be showing on the screen to enable word suggestions. If you don't see the microphone button, please touch in an input window to show the button.

Spoken punctuations

When a spoken punctuation is recognized in spoken text, it is automatically converted to the corresponding punctuation mark. The punctuations supported at the present time are: "comma", "period", "question mark", "exclamation mark", "colon", "dash", and "semicolon". For example, if Google Voice Search recognizes the phrase: "Hello comma my dear friend period", Über Keyboard will replace it by "Hello, my dear friend."

We currently don't convert a punctuation at the beginning of a voice recognition session (but are considering it because often each speaking session is only a part of a sentence).

Can you improve the voice recognition?

We use Google's voice recognition services provided within the Android tool set. We benefit from the availability of this voice recognition, but are limited by its quality.

Why can't it just choose the best spoken match?

It can. Please go to the Options menu and uncheck "Recognition Choices".

Why do you censor the profanity?

This is the normal behavior of Google Voice Recognition, and we have no control over it.

Why do I have to be connected to the Internet for Über Keyboard to work?

Google Voice Recognition service sends the data to Google's servers for recognition.

Why doesn't it recognize long sentences?

Google Voice Recognition service sends data to the servers after a pause, and deals with small sentences only.

What languages does it support?

Google Voice Recognition service for Android currently only supports English. As Google expand the capability of its voice recognition, we will do the same with the Über Keyboard.

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Configuration Options

Show Disabled Warning

If this is checked, the keyboard will put out a warning notification that it is disabled.

Standard Options

These are settings from the standard Android (version 2.x) keyboard. They include settings for sound/vibration, and various settings for formatting and corrections.

Options in vibrate/sound category are:

  • Vibrate on key press (checked by default)
  • Sound on key press (unchecked by default)
  • Auto-capitalization (checked by default).

Options in the  formatting and corrections are:

  • Quick fixes (checked by default)
  • Show suggestions (checked by default)
  • Auto-complete (checked by default).

Soft Keyboard Options

There are three different virtual keyboards available- a keyboard that is based on the standard Android keyboard, a "compact qwerty" keyboard similar to Blackberry Suretype and is similar in idea to most "dumbphone" keyboards, and an alphabetic keyboard, in which the keys go ABCDEF... Use this preference to select which keyboard you want enabled for the portrait and landscape display.

Physical Keyboard Options

These options relate to the use of physical keyboard.

  • Enabled (checked by default): If this is checked, the keyboard will display a microphone button when the physical keyboard is active and you have touched in an input field. It lets you use the microphone to input data when using the physical keyboard. It will also enable you to use word-suggestions with the physical keyboard. (Note: As of Version 4.1, you do not need to have the microphone showing for the physical keyboard suggestions to work).
  • Vibrate with Physical Keyboard (unchecked by default): If this is checked, the keyboard will provide vibration and/or sound (if they are selected in the preferences for the virtual keyboard) for the physical keyboard.

Voice Recognition Options

These options relate to the behavior of voice recognition.

  • Big Microphone Key? (unchecked by default beginning version 4.0.0): If this is checked, the keyboard shows a larger microphone key. This option supports better hands-free operation. If this option is not checked, the keyboard shows a smaller microphone key. When the smaller microphone is displayed, the rest of the keys are a little larger.
  • Long-press for voice keys (unchecked by default): If this is checked, it requires a long-press to start up voice recognition or bring up Über Keyboard options. Use this if you find yourself pressing the Option key or the Microphone key by mistake while typing.
  • Voice Recognition Choices (checked by default): If this is checked, the keyboard will present a menu of possible voice recognition choices so that you can select the best possible option. If it is not checked, the application will automatically choose the best option.

Custom Keyboard Skin

Please see separate section on the skinning capability

Custom Mappings

This lets you define short forms of phrases as well as possible alternate spellings. For example, you can define "brb" as "be right back" or "crpwn" as "© 2010 Pwn with your Phone", or "pi" as "π". The key must be lower case letters without spaces, but the result can be anything including special characters such as the copyright symbol you see in the example.

Making Custom Skins

Custom Skins let you develop your own skin theme for the keyboard. You can choose a font, its color, its size, and its background shadow; the background color of the keys; and you can select custom images for any key. Use this to reflect your family, your favorite sports team, or anything! Use your favorite team logo for the space key! Use your own photo for the microphone key to show who is speaking!

After making individual changes, You will return to the Skinning preferences, where after the preview updates, you should see the new look of the keyboard.

Fonts (Android version 1.6/Donut or later only)

To use fonts in your skin, you must have the font (TTF) file in the "fonts" directory on your SD Card. To transfer a font:

  • First, locate the font you wish to copy. On Microsoft Windows, this is usually in C:\Windows\Fonts
  • Connect your phone to your computer using your USB cable you got with your phone. Your phone should ask you if you want to enable USB storage, choose yes
  • Your computer should open up your SD card. Make a "fonts" directory, and then copy the fonts you want into that folder. Note that the directory name fonts must be lower case.
  • "Safely Remove", or unmount, your SD card, and disable USB storage on your phone. After a little bit of time, your phone will automatically remount the SD card, and then you will be able to select the font in Über Keyboard.

Key Images

You can choose a custom image for any keys. To choose an image for a key, for example, the space key:

  • Click the key in the preview
  • A "picker" will open, allowing you to select an image. Choose the image you want for your key.
  • You can take a camera picture right from the image picker and use it with an key. To do so, click the menu button in the image picker and you will be able to start the camera.
To reset the image for a key, just press the key and the image will be removed. Please be aware that the keys are very sensitive and can easily get pressed twice. In that case, the key image will be reset (and it will seem like the image was not selected).

Key Background

This lets you choose the background color of the keys. A color picker will start to let you choose the color when you touch on an option.

Known Issues & Limitations

If you see a message that requests you to send a bug-report, it means that the application has detected an inconsistent state. If you see this message, please go to the Options menu and send us an email by selecting "Feature Request/Bug Report" option and describing the situation under which it happened. That will greatly help find and fix the issues quickly.
  • We have a few reports of users not being able to turn haptic feedback (vibration) off. If you see this, please send us an email from the Options menu in the keyboard application. If you are seeing this, please make sure you are modifying the options from the Über Keyboard options menu rather than the standard Android keyboard options menu.
  • Cupcake/Android 1.5 based phones: Voice transcription may not correctly work in landscape mode with the virtual keyboard. This will happen if you see that the Google Voice Recognition Service runs in the portrait mode even when your phone is in landscape mode. This is a technical limitation of the OS and we have no work-around for this situation.
  • Some applications (e.g. ebuddy, Thinking Space, Remember The Milk, some fields of AK Notepad) will not be able to accept transcribed text from Über Keyboard. Google Voice Recognition sends the original application into the background- some applications do not maintain the text input window in the same state when they go into  background. This is an application limitation and we have no work-around for this behavior.
  • Version 3.x+: We have a few reports of words not showing up as they are typed. This appears to be primarily while in landscape mode. Apparently the words are still there because they eventually get displayed. We have not been able to duplicate this problem. If you see this issue, please send us an email with any additional information you can provide.
  • Droid/2.1update1: After the recent Droid OS update, there are a few reports of word-suggestions going away. If you see this, please install the Über Keyboard alternate dictionary from the market and let us know if that does not fix your issue.
  • Froyo (2.2): Please note that you will need to install the Über Keyboard alternate dictionary from the market for corrections and word suggestions to work.

Version History

4.3 (2010-08-07)

  • Corrected a memory leak that appeared with Froyo with the dictionary not installed.

4.2.2 (2010-06-11)

  • Reduced memory usage for images on custom skins.
  • Removed extraneous periods that were incorrectly introduced when using voice transcription with choices.

4.2.0 (2010-04-29)

  • If insufficient memory is available for all the images on the custom skin, you will get a notice and skinning will be disabled. This enables you to continue using the keyboard correctly.
  • Corrected handling on Menu-C, Menu-V, etc keys on the physical keyboard.
  • Added a full-featured time-limited trial version on the market.

4.1.0 (2010-04-20)

  • Fixes word suggestion and auto-complete bugs that some users were experiencing.
  • Adds start/stop selection keys to the cursor keyboard.

4.0.4 (2010-04-12)

  • Fixed a word suggestion and auto-complete bug that some users were experiencing after the last update.

4.0.3 (2010-04-09)

  • Allow one character custom mappings.
  • Removed the microphone button on phones that do not have compatible voice recognition software installed.

4.0.2 (2010-04-04)

  • Bug fix: Attempting to set an image for the space key could lock up the keyboard. This has been fixed.
  • Bug fix: There was an error in some cases that caused a message ".. has detected an anomaly.." This has been fixed.

4.0.1 (2010-04-02)

  • Added internal optimizations

4.0.0 (2010-03-27)

  • TalkToMe Keyboard is now Über Keyboard
  • New capability: Arrow keys for easy navigation. Hold the return key to show a cursor control keypad. This is especially useful for phones without a trackball, such as the Droid
  • Slightly larger keys when the small microphone key option is selected
  • Reorganized the preferences to make them more intuitive

3.5.1-3.5.4 (2010-03-21 - 2010-03-23)

  • Bug Fixed- In one scenario, the large microphone was still being shown even though the small microphone key should have been shown.
  • Bug Fixed - Updating the keyboard could rarely cause the font to become small if skinning was enabled

3.5.0 (2010-03-21)

  • Add images in your skins! Now you can set any image on your SD Card as the image on any key! Customize your keyboard to reflect your favorite sports team, your family, or anything.
  • Add custom fonts (Android version 1.6/Donut or later only) to your custom skins. Simply place a font (TTF) file in the "fonts" directory on your SD Card, and select it within the application.
  • Add option to remove the large microphone key and its associated row, and replace it with a small microphone key unobtrusively in the rest of the keyboard
  • Add a left/right swipe to move the cursor left/right
  • Add AZERTY keyboard layout

3.3.2 (2010-03-06)

  • Separate options for the choice of the enabled keyboard (QWERTY, Compact QWERTY, Alphabetic) for the portrait and landscape modes.

3.3.1 (2010-03-01)

  • Bugfixes

3.3.0 (2010-02-27)

  • Now you can define your own skins directly within the keyboard application using the colors you want.  No longer are you subject to the whims of skin developers: you can choose custom colors for the keyboard text, the keyboard background, and the text shadow.  Put your personality into your keyboard!

3.2.0 (2010-02-25)

  • Support for your own mappings of alternate word completions. For example you can set it to translate "idk"->"I don't know" or "gtg"->"got to go".  This is a great feature if you like the convenience and speed of "brb" but would prefer people to know your more refined side.
  • Added an alphabetic keyboard if you prefer to type that way
  • Change the method to swap enabled keyboard mode (QWERTY, Compact QWERTY, Alphabetic): it no longer requires swiping your finger, as that happened to often by accident.  This keyboard mode is now controlled by a preference in the Options.
  • Temporary removal of skins support

3.1.3 (2010-02-16)

  • Modified the preferences so that the compact qwerty keyboard is not enabled by default. This is to help users who are getting confused by the compact qwerty keyboard. To use the compact qwerty, please go to the Über Keyboard options and select "Enabled Keyboards"

3.1.1 & 3.1.2 (2010-02-15)

  • Fixed a bug where pressing delete with the physical keyboard could cause the keyboard to close.
  • Fixed a bug in which using the compact qwerty keyboard could cause it to close.

3.1.0 (2010-02-14)

  • Support for compact QWERTY keyboard. If you swipe to the left/right you can get to this additional virtual keyboard.
  • Long-press of the "?123" button now brings up the "Input Method" choice as well as the keyboard setting as the options. This is to ensure consistency with the standard Android keyboard.

3.0.2 (2010-02-07)

  • Haptic feedback (vibration) option for the physical keyboard
  • Fixed bug on cupcake/donut where typing a space after a special character (using the virtual keyboard) caused an extra space to be inserted.

3.0.1 (2010-01-31)

  • Made haptic feedback (vibration) intensity consistent with the standard Android Keyboard. (No change for those with the HTC IME or "Touch Input")

3.0.0 (2010-01-23)

  • Added support for keyboard skins
  • Added a "Retry" button to the voice transcription so that voice search can be restarted without selecting any of the choices
  • Fixed bug where every third ALT/SHIFT keys were sometimes incorrectly handled with the physical keyboard

2.5.0 (2010-01-03)

  • Add ability to immediately restart voice recognition after selecting a recognition option
  • Allow the full microphone key to be pressed in order to start voice recognition
  • Show the keyboard after voice recognition is complete

2.4.1 (2009-12-31)

  • Fixed bug introduced in version 2.4.0 which failed to disable haptic feedback even though the option was set to disable it.
  • Catching certain internal errors and enabling them to be logged
  • Fixed the ALT-Lock (NUM-Lock) issue for the Droid

2.4.0 (2009-12-28)

  • Fix all known bugs
    • Fix the bug where using a number key with the physical keyboard on the Droid would result in a special character.
    • Fix the bug where pressing enter with the physical keyboard in the Messaging application on the droid would double-send the text message

2.3.2 (2009-12-27)

  • Special handling for Droid number keys on the physical keyboard. This fixes the bug where pressing ALT-followed by the key for the number resulted in a special character found on standard desktop keyboards in the number position.

2.3.1 (2009-12-26)

  • Auto-correct with the physical keyboard. For example, typing "qweso" will suggest "awesome"
  • Catching certain internal errors and enabling them to be logged

2.3.0 (2009-12-24)

  • Use of the Contacts Dictionary to suggest names and addresses. This behavior is consistent with the standard Android keyboard behavior.
  • Auto-capitalization preference, consistent with the standard Android keyboard.

2.2.0 (2009-12-23)

  • Word Suggestions with the physical keyboard. For example, typing "awes" will suggest "awesome".

2.1.1 (2009-12-19)

  • "Long-press" option: Enable Microphone and Options button to activate on a long-press only

2.1.0 (2009-12-19)

  • Use of an alternate dictionary for phones that do not have the standard Android keyboard (i.e. they use a carrier provided keyboard). The dictionary is installed as separate application from the market.
  • Modifications to the data in a bug report email.
  • Catching certain internal errors and enabling them to be logged

2.0.1 (2009-12-12)

  • Smaller Options button to reduce accidental pressing
  • Spoken punctuation marks
  • Modifications to the data in a bug report email.

2.0 (2009-12-04)

  • Integration with the standard Android keyboard
  • Enable text suggestions and automatic corrections

1.x (2009-11-07 through 2009-11-14)

  • Initial release